We offer the storage of your personal details in a password-protected customer account, in order for you not to have to enter your name and address during your next purchase.
Your address data will be saved by completing the registration.
You can delete your customer account at all times. To do so, please contact the operator of this page.
The next time you visit our online store all you need to view your personal details is your email address and password.
As a rule, shipment will be made within three working days after receipt of payment. When paying with credit card, the delivery will be only to the address of the credit card holder.
Shipments to inland customers will be forwarded by the DPD parcel service or DHL. Bulky goods or large quantity consignments will be forwarded by haulage contractors and delivered up to behind the first lockable door at ground floor level of the consignee's address.
For deliveries to consignees in Germany, flat-rate forwarding expenses (inclusive of VAT) will be charged as follows:
DPD - weight up to 1 kg - 5.40 Euro - weight up to 3 kg - 5.90 Euro - weight up to 5 kg - 6.50 Euro - weight up to 10 kg - 8.20 Euro - weight up to 30 kg - 11.10 Euro
DHL - weight up to 1 kg - 6.20 Euro - weight up to 3 kg - 6.90 Euro - weight up to 5 kg - 8.10 Euro - weight up to 10 kg - 10.60 Euro - weight up to 31 kg - 17.70 Euro
The forwarding expense according order as shown on the ordering form.
For shipping to german islands extra charges are possible.
Orders over 100 Euro are free of forwarding cost.
No minimum order quantity.
Forwarding expenses to consignees in other countries vary with weight as shown on the ordering form.
In case of deliveries to countries not shown on the ordering form, H&V Frank Rothe will contact you for information on the mode of shipment and the costs involved.
For shipping to special territories/islands extra charges are possible.
If applicable costums duty and VAT of their respective countries are not considered.
Deliveries in countries of the EU over 300 Euro are free of forwarding cost.